Commissioning Operations Platform

Primary Care Portal

A unified portal that helps commissioning teams manage primary care sites in one place, reducing email back-and-forth and streamlining LES/DES returns.

Sector

Primary Care Commissioning

Delivery

Operationally led build with commissioner and practice workflows

Focus

Contract management, return tracking, and communication efficiency

Outcome

Reduced administration and clearer oversight

The portal centralises commissioner-to-provider interactions, reducing fragmented email threads and replacing them with a clear operational workflow across contracts, users, and practice messaging.

Built-in LES and DES return management improves visibility of submission status, overdue work, and practice-level activity so teams can intervene earlier and maintain reporting quality.

Screens

Selected interfaces

Primary Care Portal - super admin settings — Super admin settings: portal branding and admin access

Primary Care Portal - workload dashboard — Workload dashboard: current actions and LES/DES activity

Primary Care Portal - user management — User management: create practice and ICB user accounts

Primary Care Portal - contracts — LES contracts: definition, metrics, and contract setup

Primary Care Portal - messages — Messaging: targeted communication with portal users

Primary Care Portal - LES DES returns — LES/DES returns: monitoring status, trend, and overdue submissions